SUCCESS STORY
Real stories of companies that have scaled support with AI, without losing the human touch.
Customer Stories

Linus: from a firefighting operation to 60% retention with 92% CSAT

How Lia went from 4% to 70% retention in support tickets with AI

Contraktor + Cloud Humans: 15 seconds to first response and 75% resolution by AI

70% of support requests resolved by AI: efficiency and scale at Conta Simples

Without laying off anyone: how Yampi restructured its customer support and incorporated AI as an extension of the team

How Insider automated 76% of customer support and turned CX into a sales channel with AI

How Kenlo reduced response time from over 6 hours to 20 seconds using AI in customer service

Boca Rosa went from a post-sales crisis to NPS 78 and RA 1000 in 6 months with Rosa (Cloud Humans’ AI)

CRM Bonus Success Case: we went from a “dumb” bot to 85% retention with Val (Cloud Humans’ AI)
