Automate support on betting platforms with AI that answers questions, validates deposits, tracks withdrawals, and reduces operational workload at scale. Integrate with your systems and deliver real-time responses with greater efficiency, retention, and a better user experience.
ClaudIA is your customer service agent, trained on the rules of your operation and connected to your betting, payments, and risk systems. She talks with the user, checks data in real time, and resolves the request from start to finish, whether it is a deposit, withdrawal, bet, bonus, or account verification.
Unlike a traditional chatbot, ClaudIA accesses what really matters: betting history, deposit and withdrawal status, account balance, bonus and rollover rules, betting limits, verification status (KYC), and open events. All while respecting compliance, anti-fraud rules, and the operation's internal policies.
Behind the scenes, it activates specialized sub-agents (payments, betting, bonuses, risk, and verification) that carry out specific tasks in your internal systems. The user talks to only one ClaudIA. The complexity of the operation, including validations and rules, stays invisible.
The result: users resolving questions about deposits, withdrawals, unrecorded bets, bonuses, and account verification in seconds, in the channel they already use. Your support team reduces volume, and your risk team can focus on what really requires human analysis.
See how H2bet reduced support tickets by 75% with AI integrated into customer service
In partnership with Cloud Humans, H2bet connected AI to its internal systems to automate real-time questions about withdrawals, deposits, bets, and account verification. The result was a more efficient operation, with shorter support queues and a significant reduction in ticket volume.
Cut at least 70% of your support workload
Second copy of a payment slip, enrollment certificate, class change, exam schedule, re-enrollment status: ClaudIA handles all of this on her own, 24/7, with no line at the administrative office or waiting on finance.
What does AI solve the most in everyday life?
Deposits via PIX or card, withdrawals and processing times, bet validation, questions about odds and markets, bonus and promotion rules, account verification (KYC), and user limits.
Your operation turns into a behavioral data machine
Every conversation becomes structured data: reasons for contact, friction with deposits or withdrawals, questions about bonuses, behavior patterns by user type. Your team spots bottlenecks in real time and adjusts before they impact revenue.
Implementation is 100% guided by Cloud Humans’ AI and integration specialists. In just a few days, ClaudIA is already responding to customers with full safety and oversight.
Cloud Chat Setup
Centralized
channels
Connect WhatsApp, email, website and app chat, Instagram, and Facebook into a single workspace, with unified history and continuous operation.
Official WhatsApp
with Meta
We are official Meta partners and handle the entire integration. The setup is free, with costs only for proactive messages (charged by Meta).
Operations
ready to scale
We configure queues, SLAs, team access, and the necessary integrations so your team can operate in a single tool.
Go Live: launch your AI with confidence
Hands-on support at every step:
We guide your activation from start to finish
Your team can test and stress-test the AI before launch
We monitor performance in the first days to ensure a flawless experience
You keep premium support in a private channel for your whole team
The fastest-growing digital companies that trust Cloud Humans:
90%
Maximum reduction in support workload
35%
Higher CSAT compared to traditional bots
21 days
Average time to full implementation and peak accuracy
SUCCESS CASE
Watch the success story of CRMBonus
Frequently asked questions
What is Cloud Humans?
Cloud Humans is a Brazilian AI company for customer service made up of two products: ClaudIA, an AI agent that autonomously resolves up to 85% of support requests, and CloudChat, an omnichannel platform for WhatsApp, Instagram, chat, and email. Cloud Humans customers reduce the volume of tickets handled by humans by an average of 65%.
Does ClaudIA integrate with my current help desk?
How long does it take for ClaudIA to go into production?
What makes ClaudIA different from other customer support bots?
What results do companies get with ClaudIA?
Which type of company is Cloud Humans recommended for?
How does Cloud Humans' pricing model work?
Still in doubt?
Talk to our team and see how Cloud Humans can help with your service.
