ClaudIA is your customer service agent, trained with knowledge of your energy operation and connected to your commercial and technical systems. She talks with the lead or customer, consults data in real time, and resolves the request from start to finish, whether it’s account analysis for a quote, a duplicate bill, a technical complaint, or a billing question.

Unlike a traditional chatbot, ClaudIA accesses what matters: consumption history, outstanding bills, consumer unit status, ongoing technical incidents, the originating utility, tariff plan, and simulations of migration to the free market. All of this in compliance with the LGPD and ANEEL rules.

Behind the scenes, it activates specialized sub-agents (quoting, billing, technical support, migration to the free market, distributed generation) that carry out specific tasks in the CRM, ERP, utility system, and savings calculation engines. The customer only talks to one ClaudIA; the complexity stays invisible.

The result: leads receive a personalized quote minutes after sending their electricity bill, and customers can resolve duplicate bills, billing questions, and technical ticket creation in seconds, in the channel they already use. Your sales team and back office are freed up to close deals and handle what truly requires a human.