ClaudIA is your customer service agent, trained on your operation’s rules and connected to your ordering, payments, and logistics systems. She serves every side of your marketplace: end consumers, sellers, and logistics partners. She queries data in real time and resolves requests end to end, whether it’s an order, delivery, payout, or account.

Unlike a traditional chatbot, ClaudIA accesses what really matters: order status, delivery tracking, purchase history, seller payouts, balances and payments, logistics incidents, and platform rules. All of this while respecting internal policies, anti-fraud measures, and compliance.

Behind the scenes, it activates specialized sub-agents (consumer, seller, finance, and logistics/last mile) that perform specific tasks in your systems. The user talks to just one ClaudIA. The complexity of operating multiple sides of the marketplace stays invisible.

The result: consumers resolving orders and deliveries, sellers tracking payouts and performance, and couriers managing routes and incidents in seconds. Your operation scales without growing the team and without losing quality.