Automate inquiries about courses, payments, certificates, and access with an AI that understands each student’s context, centralizes communication, and drives engagement and renewals on WhatsApp.
ClaudIA is your AI support agent, connected to your academic and financial systems and trained on your operation, whether you're an edtech or a traditional institution.
It interacts with students and guardians, accesses real-time data, and resolves requests end to end, including enrollment and re-enrollment, tuition and billing questions, duplicate invoices, academic status, certificates, and course or content inquiries.
It goes beyond a traditional chatbot. ClaudIA can access enrollment status, financial records, grades, attendance, academic calendars, and student documents, always aligned with privacy regulations.
Behind the scenes, it orchestrates specialized agents for each task. For the student, it’s one simple and seamless conversation.
The result: students get things done in seconds, on the channels they already use.
Your academic and finance teams can focus on what truly requires human support.
See how Arco reduced 80% of support tickets with AI integrated into customer service
In partnership with Cloud Humans, Arco connected AI to its internal systems to automate financial inquiries, issue duplicate payment slips, and respond to customers in real time. The result was a more efficient operation, with a significant reduction in the volume of support tickets and less workload for the customer service team.
Other cases
that trusted
Cut at least 70% of your support workload
Second copy of a payment slip, enrollment certificate, class change, exam schedule, re-enrollment status: ClaudIA handles all of this on her own, 24/7, with no line at the administrative office or waiting on finance.
What does AI solve the most in everyday life?
Second copy and payment arrangement for tuition, certificates and transcripts, academic calendar, questions about enrollment and re-enrollment, attendance and report cards, and guidance on administrative office procedures.
Your operation becomes an "academic data machine"
Every conversation becomes structured data: reasons for contact, questions concentrated by course or grade, bottlenecks in the enrollment cycle. Your team can see operations in real time and act before the surge becomes a problem.
Implementation is 100% guided by Cloud Humans’ AI and integration specialists. In just a few days, ClaudIA is already responding to customers with full safety and oversight.
Cloud Chat Setup
Centralized
channels
Connect WhatsApp, email, website and app chat, Instagram, and Facebook into a single workspace, with unified history and continuous operation.
Official WhatsApp
with Meta
We are official Meta partners and handle the entire integration. The setup is free, with costs only for proactive messages (charged by Meta).
Operations
ready to scale
We configure queues, SLAs, team access, and the necessary integrations so your team can operate in a single tool.
Go Live: launch your AI with confidence
Hands-on support at every step:
We guide your activation from start to finish
Your team can test and stress-test the AI before launch
We monitor performance in the first days to ensure a flawless experience
You keep premium support in a private channel for your whole team
The fastest-growing digital companies that trust Cloud Humans:
90%
Maximum reduction in support workload
35%
Higher CSAT compared to traditional bots
21 days
Average time to full implementation and peak accuracy
SUCCESS CASE
Watch the success story of CRMBonus
Frequently asked questions
What is Cloud Humans?
Cloud Humans is a Brazilian AI company for customer service made up of two products: ClaudIA, an AI agent that autonomously resolves up to 85% of support requests, and CloudChat, an omnichannel platform for WhatsApp, Instagram, chat, and email. Cloud Humans customers reduce the volume of tickets handled by humans by an average of 65%.
Does ClaudIA integrate with my current help desk?
How long does it take for ClaudIA to go into production?
What makes ClaudIA different from other customer support bots?
What results do companies get with ClaudIA?
Which type of company is Cloud Humans recommended for?
How does Cloud Humans' pricing model work?
Still in doubt?
Talk to our team and see how Cloud Humans can help with your service.
