WHY CLOUD HUMANS?
While global platforms charge a lot and national ones have stagnated, we deliver an omnichannel platform that is affordable, with AI and a focus on the most important channel in Latin America: WhatsApp.
99% of platforms were born in the era of email.
They were designed for long SLAs and services that could wait.
Today, 70–80% of service in Brazil happens on WhatsApp, but in these tools this channel is still secondary.
The result?
Platforms complex, expensive, and difficult to use for the current reality.
You pay for many features… and use few.
For the basics to work, it requires brokers, limited integrations, and often, expensive consulting.
National platforms offer the same automations as in the 2000s
Movidesk, Octadesk, and Blip work for simple operations without advanced automations. The problem arises when the company grows.
Cloud Humans goes beyond the basics. Our AI agent is one of the most advanced in the world.
It converses in 100% natural language, learns from interactions, and evolves every day.
All of this at an affordable cost and with a team of specialists at your company's disposal.
MANIFESTO: WHAT WE BELIEVE
An AI that really solves things
What changes the game is having an AI that truly SOLVES.
An agent that communicates with the customer, resolves most inquiries, and frees your team to focus on what really matters.
01
Understand the customer
Smart context reading and adaptation for more human interactions
02
Resolution at N1
Resolve and reduce at least 65% of your tickets.
03
Smart scheduling
Scale to the right teams based on the type of customer or reason for contact.
HOW WE DELIVER
Cloud Chat is number 1 for WhatsApp.
While traditional helpdesks were born from email, Cloud Chat was designed from the ground up for Brazil's number one channel.
Here, WhatsApp is not a side feature: you have unlimited inboxes, coexistence with the app on your phone, campaigns and templates created directly on the platform (without brokers), native CSAT within the conversation, and intelligent reports that show exactly what was resolved by AI or human.
Everything centralized in a simple interface that also integrates Instagram, chat (web and app), email, and others.
Native AI Agent (ClaudIA)
At Cloud Humans, AI is a true agent. ClaudIA understands context, converses like a human, and goes beyond ready-made responses: it queries internal systems, updates orders, fills in fields, and even interprets documents, photos, and audio.
She knows when (and how) to transfer the conversation to a human. The result is clear: between 65% and 85% of the volume that previously depended on people is now resolved by AI on its own.
Assisted onboarding
Getting ClaudIA up and running is not a months-long project, nor does it require a dedicated engineering team. Our onboarding usually lasts 21 days.
100% guided setup to import content and define the persona; we support integration with your systems. Each step is closely monitored by our team even after go-live.
You gain access to a private channel on Slack, ensuring agile and customized support.
On average, it takes 21 days to be ready.
AI specialist monitoring the entire process
Recurring Premium Support
Even after the setup, your team continues to access a private support channel, with continuous monitoring and clear metrics on SLA and NPS.
Moreover, clients who have not yet reached their maximum retention potential receive proactive support. A strategic support with recommendations and adjustments of content and integrations to accelerate the evolution of your AI to the projected level.
RESULTS THAT WE PROVED
85%
maximum reduction of operational load
+35 p.p.
in CSAT vs traditional bots
+15%
in conversion to business contacts
The fastest growing companies scale customer service with Cloud Humans:
Frequently asked questions
Still in doubt?
Talk to our team and see how Cloud Humans can help with your service.
