WHY CLOUD HUMANS?
While global platforms charge high prices in dollars, we deliver a complete omnichannel platform, with AI and a focus on the most important channel in Latin America: WhatsApp.
99% of platforms were born in the email era
Zendesk, Intercom, and other foreign platforms were born in another era. They were created for tickets, queues, and long SLAs, when email was the main channel.
Today, 70 to 80% of customer support in Brazil happens on WhatsApp. Even so, on these platforms the channel is still treated as secondary. To use it, you have to hire separate brokers, pay extra fees, and deal with limited integrations. The result is a more expensive, confusing, and rigid operation, almost always in dollars.
These tools even offer AI agents, but they are generic, expensive solutions that require a lot of effort from the team to start working well.
Local platforms handle the basics, and Cloud Humans handles everything.
Movidesk, Octadesk, and Blip work well for simple operations and smaller volumes. The problem appears when the company grows.
Automations are limited, the intelligence is shallow, and AI evolution requires constant effort from the team. In the end, the operation depends more on manual adjustments than on real learning.
Cloud Humans goes beyond the basics. Our AI agent understands context, learns from interactions, evolves with real data, and is backed by close support that ensures continuous performance. All this with a predictable and affordable total cost.
MANIFESTO: WHAT WE BELIEVE
We believe in a new way of providing service
What's game-changing isn't saying you have AI. It's having an AI that actually delivers results: accessible, efficient, and built for the reality of Brazilian companies.
An agent that understands the customer, resolves what needs to be resolved, and frees the team to take care of what really matters.
01
Understands the customer
Intelligent context understanding for more human and efficient interactions.
02
Resolution at N1
Resolve independently at N1 at least 65% of tickets.
03
Intelligent escalation
Route to the right teams based on customer type and reason for contact.
And it’s no use being AI-first without being WhatsApp-first. Because in Brazil, WhatsApp is not a “nice to have.” It’s strategic. While foreign tools charge dearly in dollars, we build for Brazil, with predictable costs and close support.
We don’t believe in locking customers in with long contracts and pricing in foreign currency. We believe in true incentive alignment: we only win when our customers win.
That is the DNA of Cloud Humans
HOW WE DELIVER
AI Agent + Platform built for WhatsApp + Premium Support
Platform built for WhatsApp (Cloud Chat)
While traditional helpdesks were born in the email era, Cloud Chat was built for the future os support: whatsapp
Here, WhatsApp isn’t an add-on. You get unlimited inboxes, coexistence with the mobile app, campaigns and templates created directly in the platform (no brokers), native CSAT inside the conversation, and intelligent reports that show exactly what was resolved by AI or humans.
Everything centralized in a simple interface that also integrates Instagram, chat, email, and more.
Native AI Agent ("Claudia")
At Cloud Humans, AI isn’t a copilot. It’s a real agent. ClaudIA understands context, talks like a human, and goes beyond canned responses: it checks internal systems, updates orders, opens or closes tickets, and even interprets documents, photos, and audio.
It also detects frustration to escalate to a human when necessary and automatically closes cases that are resolved satisfactorily. The result is clear: between 65% and 85% of the volume that previously depended on people is now resolved by AI on its own.
Assisted onboarding
Getting ClaudIA up and running is not a project that takes months, nor does it require a dedicated engineering team. Our onboarding takes between 15 and 60 days, depending on the complexity of the integrations.
The journey includes a potential assessment, guided content and persona setup, connection to back-office systems, and configuration of the first workflows. Each step is closely monitored by our team, ensuring you see impact from the very first month.
Getting ClaudIA up and running is not a project that takes months, nor does it require a dedicated engineering team. Our onboarding takes between 15 and 60 days, depending on the complexity of the integrations.
On average, 30 days to be ready
An AI specialist supporting you throughout the process
Ongoing Premium Support
Even after setup, your team continues to be supported by a private support channel, with continuous monitoring and clear SLA metrics, as предусмотрed in the contract. Our team monitors operations, ensures responses within the agreed timeframe, and acts proactively to keep AI support performance at a high level.
In addition, clients who have not yet reached their maximum retention potential can rely on the Results Incubator. A strategic support service where we analyze tickets that escaped automation, adjust workflows, refine content, and reprocess interactions to accelerate ClaudIA’s evolution to the projected level.
RESULTS
Proven results that transform operations
65 - 85%
of reducing the human workload
+35 p.p.
in CSAT vs. traditional bots
+15%
increase in conversion from customer conversations
The fastest growing companies scale customer service with Cloud Humans:
