ClaudIA accesses available appointment times, confirms appointments, and reduces no-shows with automated communication integrated into your system.
ClaudIA is your AI support agent, connected to your systems and trained on your operation.
It interacts with patients, accesses real-time data, and resolves requests end to end, including scheduling and rescheduling appointments, confirmations, billing questions, and insurance and coverage inquiries.
It goes beyond a traditional chatbot. ClaudIA can access provider schedules, patient history, insurance status, authorizations, and test results, always aligned with privacy regulations.
Behind the scenes, it orchestrates specialized agents for each task. For the patient, it’s just one simple and seamless conversation.
The result: patients get things done in seconds, on the channels they already use.
Your team can focus on what truly requires human care.
See how Afya reduced tickets by 61% with AI integrated into customer service
In partnership with Cloud Humans, Afya connected AI to its internal systems to automate service for appointments, exams, academic support, and financial requests in real time. The result was a more efficient operation, with a significant reduction in ticket volume and more agility for students and patients.
Other cases
that trusted
Cut at least 70% of your support workload
Appointments, confirmations, a second copy of your payment slip, coverage questions, released test results: ClaudIA handles all of this on her own, 24/7, with no lines and no front-desk bottlenecks.
What AI handles
most every day
Scheduling and rescheduling of appointments and exams, insurance authorization status, private procedure pricing, pre-exam preparation, duplicate copies of documents, and basic clinical guidance pre-approved by the medical team.
Your operation becomes a "protocol machine"
Every conversation becomes structured data: reasons for contact, bottlenecks by specialty, and the most common questions by insurance plan. Your leadership can see operations in real time and act before the problem escalates.
Implementation is 100% guided by Cloud Humans’ AI and integration specialists. In just a few days, ClaudIA is already responding to customers with full safety and oversight.
Cloud Chat Setup
Centralized
channels
Connect WhatsApp, email, website and app chat, Instagram, and Facebook into a single workspace, with unified history and continuous operation.
Official WhatsApp
with Meta
We are official Meta partners and handle the entire integration. The setup is free, with costs only for proactive messages (charged by Meta).
Operations
ready to scale
We configure queues, SLAs, team access, and the necessary integrations so your team can operate in a single tool.
Go Live: launch your AI with confidence
Hands-on support at every step:
We guide your activation from start to finish
Your team can test and stress-test the AI before launch
We monitor performance in the first days to ensure a flawless experience
You keep premium support in a private channel for your whole team
The fastest-growing digital companies that trust Cloud Humans:
90%
Maximum reduction in support workload
35%
Higher CSAT compared to traditional bots
21 days
Average time to full implementation and peak accuracy
SUCCESS CASE
Watch the success story of CRMBonus
Frequently asked questions
What is Cloud Humans?
Cloud Humans is a Brazilian AI company for customer service made up of two products: ClaudIA, an AI agent that autonomously resolves up to 85% of support requests, and CloudChat, an omnichannel platform for WhatsApp, Instagram, chat, and email. Cloud Humans customers reduce the volume of tickets handled by humans by an average of 65%.
Does ClaudIA integrate with my current help desk?
How long does it take for ClaudIA to go into production?
What makes ClaudIA different from other customer support bots?
What results do companies get with ClaudIA?
Which type of company is Cloud Humans recommended for?
How does Cloud Humans' pricing model work?
Still in doubt?
Talk to our team and see how Cloud Humans can help with your service.
