Combine an AI that resolves like a human with a helpdesk that centralizes every channel.
Use Cloud Chat or integrate with the leading tools in the market.
SaaS has a lot of content — and even more context.
The same question can have different answers depending on the plan, the product, or the feature the customer is using.
That’s why ClaudIA uses an advanced structure of guardrails and micro-agents that ask clarifying questions before responding, avoiding generic answers.
In most cases, the content your team already has (FAQs, help center, policies, and articles) is enough to automate a large portion of support with high accuracy.
In partnership with Cloud Humans, Zippi connected AI to its internal systems to automate inquiries about credit, collections, payments, and limits in real time. The result was a more efficient operation, with a significant reduction in ticket volume and more agility for the financial customer service team.
Other cases
that trusted
Reduce at least 63% of support volume
No code. No integrations.
Just by using your existing content and real past conversations.
With integrations, the number is even higher.
What AI handles
most every day
Questions from prospects and active users. The main topics are product usability, features, and billing.
Your operation becomes a content engine
We leverage the content you already have. While your team reviews conversations, the AI learns and improves resolution every day.
Implementation is 100% guided by Cloud Humans’ AI and integration specialists. In just a few days, ClaudIA is already responding to customers with full safety and oversight.
Cloud Chat Setup
Centralized
channels
Connect WhatsApp, email, website and app chat, Instagram, and Facebook into a single workspace, with unified history and continuous operation.
Official WhatsApp
with Meta
We are official Meta partners and handle the entire integration. The setup is free, with costs only for proactive messages (charged by Meta).
Operations
ready to scale
We configure queues, SLAs, team access, and the necessary integrations so your team can operate in a single tool.
Go Live: launch your AI with confidence
Hands-on support at every step:
We guide your activation from start to finish
Your team can test and stress-test the AI before launch
We monitor performance in the first days to ensure a flawless experience
You keep premium support in a private channel for your whole team
The fastest-growing digital companies that trust Cloud Humans:
90%
Maximum reduction in support workload
97%
Higher CSAT compared to traditional bots
21 days
Average time to full implementation and peak accuracy
SUCCESS CASE
Watch the success story of CRMBonus
Frequently asked questions
What is Cloud Humans?
Cloud Humans is a Brazilian AI company for customer service made up of two products: ClaudIA, an AI agent that autonomously resolves up to 85% of support requests, and CloudChat, an omnichannel platform for WhatsApp, Instagram, chat, and email. Cloud Humans customers reduce the volume of tickets handled by humans by an average of 65%.
Does ClaudIA integrate with my current help desk?
How long does it take for ClaudIA to go into production?
What makes ClaudIA different from other customer support bots?
What results do companies get with ClaudIA?
Which type of company is Cloud Humans recommended for?
How does Cloud Humans' pricing model work?
Still in doubt?
Talk to our team and see how Cloud Humans can help with your service.
