The fastest-growing e-commerce brands scale support with Cloud Humans

The fastest-growing e-commerce brands scale support with Cloud Humans

Combine an AI that resolves like a human with a platform that centralizes every channel. More scale, lower cost, and none of the complexity of helpdesks built for a different era.

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The fastest growing companies scale customer service with Cloud Humans:

Sell more without growing your support team

As orders increase, support becomes the bottleneck. ClaudIA handles questions, orders, returns, and billing by accessing your systems—keeping service quality high without adding headcount.

Resolve real requests, from order to delivery

Centralize channels
and simplify your operation

Proactive actions
that increase conversion

Resolve real requests,
from order to delivery

Cloud Humans’ AI understands the full customer context: checks inventory, tracks orders, processes returns and exchanges. Connected to your e-commerce and logistics systems, it performs tasks automatically and only involves humans when necessary.

Chat with ClaudIA on WhatsApp

Sell more without growing your support team

As orders increase, support becomes the bottleneck. ClaudIA handles questions, orders, returns, and billing by accessing your systems—keeping service quality high without adding headcount.

Resolve real requests, from order to delivery

Centralize channels
and simplify your operation

Proactive actions
that increase conversion

Resolve real requests, from order to delivery

Cloud Humans’ AI understands the full customer context: checks inventory, tracks orders, processes returns and exchanges. Connected to your e-commerce and logistics systems, it performs tasks automatically and only involves humans when necessary.

Chat with ClaudIA on WhatsApp

PARTNER BENEFITS

PARTNER BENEFITS

Only pay for tickets resolved by AI.

Only pay for tickets resolved by AI.

Only pay for tickets resolved by AI.

Pay only for tickets 100% handled by ClaudIA. Any ticket escalated to your team is free.

Pay only for tickets 100% handled by ClaudIA. Any ticket escalated to your team is free.

Request a quote

How it works in practice

How it works in practice

Implementation is 100% guided by Cloud Humans’ AI and integration specialists. In just a few days, ClaudIA is already responding to customers with full safety and oversight.

Setup: prepare your ClaudIA in 5 steps

Setup: prepare your ClaudIA in 5 steps

Cloud Chat Setup

Before CloudIA goes live, we help set up your support channels and system integrations. If you already operate in a helpdesk, we help you migrate.

Before CloudIA goes live, we help set up your support channels and system integrations. If you already operate in a helpdesk, we help you migrate.

Centralized

channels

Connect WhatsApp, email, website and app chat, Instagram, and Facebook into a single workspace, with unified history and continuous operation.

Official WhatsApp

with Meta

We are official Meta partners and handle the entire integration. The setup is free, with costs only for proactive messages (charged by Meta).

Operations

ready to scale

We configure queues, SLAs, team access, and the necessary integrations so your team can operate in a single tool.

Go Live: launch your AI with confidence

Hands-on support at every step:

We guide your activation from start to finish

Your team can test and stress-test the AI before launch

We monitor performance in the first days to ensure a flawless experience

You keep premium support in a private channel for your whole team

TESTIMONIALS

See what our customers say

“Claudia changed the game. Most support requests are resolved by her, with CSAT higher than our human agents.”

Victor Xavier

Head of CX

TESTIMONIALS

See what our customers say

“Claudia changed the game. Most support requests are resolved by her, with CSAT higher than our human agents.”

Victor Xavier

Head of CX

The fastest-growing digital companies that trust Cloud Humans:

  • Solides Logo
  • Caffeine Army Logo
    Caffeine Army Logo
  • Reserva Logo
    Reserva Logo
  • CRMBonus Logo
    CRMBonus Logo

90%

Maximum reduction in support workload

96%

Higher CSAT compared to traditional bots

21 days

Average time to full implementation and peak accuracy

SUCCESS CASE

Watch the success story of Boca Rosa

Webinar Cloud Humans com o time da Boca Rosa

Frequently asked questions

What is Cloud Humans?

Cloud Humans is a Brazilian AI company for customer service made up of two products: ClaudIA, an AI agent that autonomously resolves up to 85% of support requests, and CloudChat, an omnichannel platform for WhatsApp, Instagram, chat, and email. Cloud Humans customers reduce the volume of tickets handled by humans by an average of 65%.

Does ClaudIA integrate with my current help desk?

How long does it take for ClaudIA to go into production?

What makes ClaudIA different from other customer support bots?

What results do companies get with ClaudIA?

Which type of company is Cloud Humans recommended for?

How does Cloud Humans' pricing model work?

Still in doubt?

Talk to our team and see how Cloud Humans can help with your service.

Talk to Cloud Humans

Related content

Article
AI in e-commerce: how to reduce customer service and sell more
Case
Yampi case: 74% retention in customer support with AI (24/7)
Case
Linus Case Study: 60% retention and 92% CSAT with AI

Still unsure?

Chat directly with

ClaudIA on WhatsApp

There’s no better way than trying it yourself. Send a message to ClaudIA and see how an AI agent truly understands, resolves, and interacts like a human.

Talk to Cloud Humans

WhatsApp with ClaudIA, the AI from Cloud Humans that helps with interaction on WhatsApp without the need for human assistance.

Still unsure?

Talk directly to

ClaudIA on WhatsApp

There’s no better way than trying it yourself. Send a message to ClaudIA and see how an AI agent truly understands, resolves, and interacts like a human.

Talk to Cloud Humans

WhatsApp with ClaudIA, the AI from Cloud Humans that helps with interaction on WhatsApp without the need for human assistance.

Still unsure?

Talk directly to

ClaudIA on WhatsApp

There’s no better way than trying it yourself. Send a message to ClaudIA and see how an AI agent truly understands, resolves, and interacts like a human.

Talk to Cloud Humans

WhatsApp with ClaudIA, the AI from Cloud Humans that helps with interaction on WhatsApp without the need for human assistance.