Automate support in logistics and mobility with AI that tracks deliveries, validates status, resolves route issues, and settles accounts in real time. Reduce support volume, avoid operational interruptions, and keep drivers and users always moving.
ClaudIA is your service agent, trained with the rules of your operation and connected to your fleet, routing, and payment systems. She assists drivers, delivery couriers, and managers, handling everything from registration and access to payouts, rides, and real-time support.
Unlike a traditional chatbot, ClaudIA accesses what really matters: registration and verification status, account blocks, ride and delivery history, earnings and payouts, routes, app status, and vehicle data. All of this with control and security.
Behind the scenes, it triggers specialized sub-agents (registration, account, finance, operations, and technical support) that carry out specific tasks in your systems. The user talks to just one ClaudIA. The complexity stays invisible.
The result: drivers and delivery couriers resolving access, account, payments, and operations in seconds, without relying on a human. Your team gains scale and your operation reduces day-to-day friction.
See how Getrak reduced support tickets by 60% with AI integrated into customer service
In partnership with Cloud Humans, Getrak connected AI to its internal systems to automate support for tracking, deliveries, operational support, and real-time incident monitoring. The result was a more efficient operation, with a significant reduction in ticket volume and greater agility for customers and drivers.
Cut at least 70% of your support workload
Stuck sign-ups, blocked accounts, payouts, routes, trips, and maintenance: ClaudIA handles all of it on its own, 24/7, without interrupting operations.
What does AI solve in day-to-day operations?
Registration and approval, account verification, blocks, payouts and earnings, routes, rides, app support, and incident reporting.
Your operation becomes a machine for operational data
Every conversation becomes structured data: onboarding bottlenecks, blocking causes, route failures, app issues, and delays. You can see and resolve them before they impact operations.
The implementation is 100% driven by AI experts and integration of Cloud Humans.
In just a few days, your ClaudIA is already responding to customers, with full security and supervision.
Setup: prepare your ClaudIA in 5 steps
Cloud Chat Setup
Before ClaudIA goes into action, we help you structure Cloud Chat. A modern and intuitive helpdesk tool.
Channels
centralized
Connect WhatsApp, email, chat (web and app), Instagram and Facebook channels in a single environment, with unified history and continuous operation.
Official WhatsApp
with Meta
We are official partners of Meta and handle all the integration. The use is free, with cost only for proactive messages.
Operation ready
to scale
We set up queues, SLAs, team access, and integration with back office and CRM data. Your support team operates with just one tool.
Go Live: enable AI securely
Close support at every stage:
We guide your activation from start to finish
Your team can test and stress-test the AI before launch
We monitor performance in the first days to ensure a flawless experience
You keep premium support in a private channel for your whole team
The fastest-growing digital companies that trust Cloud Humans:
90%
Maximum reduction in support workload
35%
Higher CSAT compared to traditional bots
21 days
Average time to full implementation and peak accuracy
SUCCESS CASE
Watch the success story of CRMBonus
Frequently asked questions
What is Cloud Humans?
Cloud Humans is a Brazilian AI company for customer service made up of two products: ClaudIA, an AI agent that autonomously resolves up to 85% of support requests, and CloudChat, an omnichannel platform for WhatsApp, Instagram, chat, and email. Cloud Humans customers reduce the volume of tickets handled by humans by an average of 65%.
Does ClaudIA integrate with my current help desk?
How long does it take for ClaudIA to go into production?
What makes ClaudIA different from other customer support bots?
What results do companies get with ClaudIA?
Which type of company is Cloud Humans recommended for?
How does Cloud Humans' pricing model work?
Still in doubt?
Talk to our team and see how Cloud Humans can help with your service.
