SAAS

Nuvemshop has put its customer service on autopilot

Nuvemshop uses ClaudIA as the first level of customer support across WhatsApp, chat, and email channels.

On average, they have managed to reduce their support load by about 65%.

Moreover, customers report a better experience compared to the previous chatbot used.The technology is active on the official channels in Brazil and Argentina.

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Results

Key Results Achieved

ClaudIA operates at the first level of support across all customer service channels. The technology has drastically reduced the company's support load and enhanced the customer service experience.

65%

average reduction of support tickets

35%

CSAT percentage point increase (vs previous bot)

ClaudIA also acts as a "co-pilot," escalating complex issues directly to your team.

"One of the major advantages was using our agents' conversations as input to train the AI. This even made it possible to teach it which cases should be escalated directly to our team!"

Cássio Teixeira 
Self Support Analyst
Nuvemshop

Watch the webinar for the complete business case.

Nuvemshop and Cloud Humans hosted a webinar where they shared all feedback on the implementation process and the main impressions of the company's CX area about the ClaudIA tool. Watch the full testimonial!

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Implementation Phases Summary

Nuvemshop imported its customer service policies and real tickets into ClaudIA.

They customized the name, voice tone, personality, and general commands.

They conducted simulations and calibrated their AI agenda using real past tickets.4

ClaudIA was activated on Zendesk with just one license, requiring no technical development.

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