Cloud Chat

Cloud Chat is the only omnichannel support platform with AI that fits your budget

Access a complete solution that includes ClaudIA's intelligence and Cloud Chat’s solid performance. An omnichannel system for receiving and managing your support with customizable flows and automations.

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Omnichannel

All your customer interactions in one place

Connect unlimited inboxes from WhatsApp, Instagram, Messenger, Chat, and email.

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Official and secure integration with Meta to receive and send messages to your customers on WhatsApp

Cloud Humans is certified and has an official connection with Meta, being an official Tech Provider.

Tech Provider

Reply to your WhatsApp customers directly from Cloud Chat

Centralize your conversations and reply to all contacts coming through WhatsApp directly from Cloud Chat.

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Create campaigns and send bulk messages to your customers

Send bulk messages for free* to any list and connect integrated sending automations with your CRM (SalesForce, HubSpot, RD Station or any other integration system via API).

*Sending costs are exclusive to Meta.

Create a campaign and send it directly through Cloud Chat

Send messages directly through Cloud Chat or integrate it with the CRM you use.

Your customers will be impacted and you
can manage the responses through Cloud Chat

ClaudIA immediately starts responding to the impacted customers and continues with first-level support.

If necessary, ClaudIA will escalate the support directly to your team

It will tag the topic and forward it to the specific team so they can proceed with the request.

Automations

AI and automations first: drastically reduce time spent on manual tasks

Customize automations to make conversations smarter and speed up customer service.

Filter incoming messages from any channel

Create AI agents for the first level of support in any channel (WhatsApp, Instagram, chat, email) and reduce up to 80% of the support workload.

More flow and organization

Define which topics should be escalated to your agents and watch ClaudIA tag conversations and route them to the right team.

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Efficiency

Have all your channel conversations on a single screen

Gain efficiency and agility with automated features and easy access to service metrics and tracking.

Automation features for auto-filling fields

Gain more agility and efficiency by automating actions that organize and streamline the management of responses to your customers.

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Visual management and updated performance indicators for real-time tracking

Always monitor, when needed, in real time the metrics for conversation traffic, support by agent, and other indicators.

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Create unlimited teams and customize access and actions separately

Manage your teams in a personalized way, registering according to your workflow with access to each content customized by team.

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Flows and actions

Create conversational flows integrated with any system

Customize automations to make conversations smarter and speed up service.

Create simple automated support flows

Set up simple questions that can be answered and resolved by ClaudIA.

Set up flows with API queries or Google Sheets files

Have flows that query APIs or spreadsheets you’ve created for management.

Data & Insights

Track dashboards with the most important customer experience data

Metrics and monitoring in real time to support more accurate decision-making.

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Your data safe and protected

Cloud Humans does not share your data with any company.

Security suite

LGPD compliant

Encrypted data

All your customer interactions in one place

Official and secure integration with Meta to receive and send messages to your customers on WhatsApp

Tech Provider

Reply to your WhatsApp customers directly from Cloud Chat

Create campaigns and send bulk messages to your customers

Create a campaign and send it directly through Cloud Chat

Your customers will be impacted and you can manage the responses through Cloud Chat

If necessary, ClaudIA will escalate the support directly to your team

AI and automations first: drastically reduce time spent on manual tasks

Filter incoming messages from any channel

More flow and organization

Have all your channel conversations on a single screen

Automation features for auto-filling fields

Visual management and updated performance indicators for real-time tracking

Create unlimited teams and customize access and actions separately

Create conversational flows integrated with any system

Create simple automated support flows

Set up flows with API queries or Google Sheets files

Track dashboards with the most important customer experience data

Your data safe and protected

Your customers will be impacted and you
can manage the responses through Cloud Chat