Pier was created to revolutionize the insurance market, replacing bureaucracy with technology, aiming to provide one of the best customer services in Brazil.
Pier aimed to deliver speed and quality without increasing costs. Additionally, they had struggled for years with a traditional, low-resolution decision-tree chatbot.
88%
eduction in first response time
70%
decrease in support workload;
20%
cost reduction.
"Cloud Humans has been a very strategic partner for our business, providing insights and helping to boost our operation in both speed and quality."
"The presence of Cloud Humans allows the CX team to contribute more strategically to other areas of Pier, finally serving as the internal voice of the customer."
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
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