Nuvemshop, a leader in creating online stores in Latin America with 10 years of operation, is more than an e-commerce platform. It represents an integrated ecosystem that connects products, payments, and shipments, supported by a vast network of over a thousand partners, including giants like Facebook and Instagram, as well as marketplaces and physical stores.
“It's a customer service experience beyond compare; often, customers don't even realize Claudia is a robot!”
Cássio, the company's Self Support analyst
60%
of the services 100% solved by Claudia
35%
CSAT percentage points when compared to the previous bot
3x
More answers in reviews
“We aim to continually reduce our resolution times and improve the quality of service. In this regard, a decisive AI will increasingly make a difference in achieving these goals.”
“One major advantage was using our agents' own conversations as input to train Claudia. We imported real tickets and significantly improved her accuracy through simulations.”
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
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