Automate telecom support with AI that checks invoices, service status, and outages in real time. Resolve recurring questions, reduce call center volume, and deliver a faster, more efficient, and scalable customer experience.
ClaudIA is your customer service agent, trained on your operation's rules and connected to your billing, network, and CRM systems. It talks to the customer, checks data in real time, and resolves the request from start to finish, whether it's payment, technical support, scheduling, or plan changes.
Unlike a traditional chatbot, ClaudIA accesses what really matters: connection status, usage history, invoices and payments, duplicate payment slips, contract details, technical appointments, and network status in the area. All of this while respecting internal rules and data security.
Behind the scenes, it activates specialized sub-agents (billing, technical support, scheduling, and retention) that carry out specific tasks in your internal systems. The customer only talks to one ClaudIA. The complexity of the operation stays invisible.
The result: customers resolving slow speeds, duplicate bills, payments, appointments, and plan questions in seconds, in the channel they already use. Your team reduces volume and gains focus on what really needs a human.
Cut at least 70% of your support workload
Duplicate bill, payment negotiation, payment status, slow speeds, connection drops, and technical appointment scheduling: ClaudIA handles all of this on her own, 24/7, with no support queue.
What does AI solve the most in everyday life?
Invoices and payments, duplicate bills, debt negotiation, troubleshooting slow speeds, opening and tracking support tickets, scheduling a technical visit, and questions about plans.
Your operation turns into a customer service data machine
Every conversation becomes structured data: regions with the most failures, spikes in complaints, support bottlenecks, and reasons for churn. Your team sees problems in real time and acts before they escalate.
Resolve technical issues before they even become support tickets
AI identifies faults, performs real-time diagnostics, and automatically takes the right action — from remote tests to scheduling on-site visits. Less friction, fewer queues, and a much faster customer experience.
The implementation is 100% driven by AI experts and integration of Cloud Humans.
In just a few days, your ClaudIA is already responding to customers, with full security and supervision.
Setup: prepare your ClaudIA in 5 steps
Cloud Chat Setup
Before ClaudIA goes into action, we help you structure Cloud Chat. A modern and intuitive helpdesk tool.
Channels
centralized
Connect WhatsApp, email, chat (web and app), Instagram and Facebook channels in a single environment, with unified history and continuous operation.
Official WhatsApp
with Meta
We are official partners of Meta and handle all the integration. The use is free, with cost only for proactive messages.
Operation ready
to scale
We set up queues, SLAs, team access, and integration with back office and CRM data. Your support team operates with just one tool.
Go Live: enable AI securely
Close support at every stage:
We guide your activation from start to finish
Your team can test and stress-test the AI before launch
We monitor performance in the first days to ensure a flawless experience
You keep premium support in a private channel for your whole team
The fastest-growing digital companies that trust Cloud Humans:
90%
Maximum reduction in support workload
35%
Higher CSAT compared to traditional bots
21 days
Average time to full implementation and peak accuracy
SUCCESS CASE
Watch the success story of CRMBonus
Frequently asked questions
What is Cloud Humans, after all?
We are an AI-powered customer service solution made up of two products that work together: ClaudIA, an AI agent that handles most inquiries like a human, and Cloud Chat, an omnichannel platform that centralizes WhatsApp, Instagram, chat, and email.
Does ClaudIA work with my current helpdesk system?
How long does it take to put ClaudIA into production?
What is the difference between Cloud Humans' AI and other AI solutions on the market?
What practical results do companies typically see?
Who is Cloud Humans ideal for?
How does pricing work?
Still in doubt?
Talk to our team and see how Cloud Humans can help with your service.
