WHY CLOUD HUMANS?
While incumbent platforms are expensive and local options fall short over time, we deliver an affordable, AI-powered omnichannel platform focused on the most important channel in Latin America: WhatsApp.
They were built for long SLAs and support that could wait.
Today, 70–80% of support happens on WhatsApp, yet in these tools, this channel is still secondary.
The result?
Complex, expensive platforms that are hard to use in today’s reality.
You pay for many features… and use only a few.
To make the basics work, you need brokers, limited integrations, and often expensive consultants.
They usually work for simple operations without advanced automation. The problem shows up as the company grows.
Cloud Humans goes beyond the basics. Our AI agent is among the most advanced in the world.
It understands and responds in fully natural language, learns from every interaction, and improves every day.
All of this at an affordable cost, with a team of specialists supporting your company.
MANIFESTO: WHAT WE BELIEVE
What changes the game is AI that actually resolves.
An agent that talks to customers, handles most support requests, and frees up your team to focus on what really matters.
01
Understands the customer
Intelligent context reading and adaptation for more human interactions
02
Resolves on its own
Handles and reduces at least 65% of your tickets
03
Intelligent escalation
Routes cases to the right teams based on customer type or reason for contact
HOW WE DELIVER
Cloud Chat is the #1 platform for WhatsApp
While traditional helpdesks were born in the email era, Cloud Chat was built for the future os support: whatsapp
Here, WhatsApp isn’t an add-on. You get unlimited inboxes, coexistence with the mobile app, campaigns and templates created directly in the platform (no brokers), native CSAT inside the conversation, and intelligent reports that show exactly what was resolved by AI or humans.
All centralized in a simple interface that also integrates Instagram, live chat (web and app), email, and more.
Native AI Agent ("Claudia")
At Cloud Humans, AI is a true agent. ClaudIA understands context, talks like a human, and goes far beyond canned replies: it queries internal systems, updates orders, fills in fields, and even interprets documents, photos, and audio.
She knows when (and how) to hand the conversation off to a human. The result is clear: between 65% and 90% of the volume that used to depend on people is now resolved entirely by AI.
Assisted onboarding
Getting ClaudIA up and running is not a months-long project and doesn’t require a dedicated engineering team. Our onboarding takes an average of 21 days.
We guide you step by step to import content, define the persona, and support integrations with your systems. Every stage is closely followed by our team, even after go-live.
You also get access to a private Slack channel, ensuring fast, personalized support.
Ready in about 21 days
An AI specialist supporting you throughout the process
Ongoing Premium Support
Even after setup, your team continues to access a private support channel with continuous guidance and clear SLA and NPS metrics.
In addition, customers who haven’t yet reached their maximum retention potential receive proactive support. A strategic partnership with recommendations for content and integration adjustments to accelerate your AI’s evolution to the expected level.
RESULTS
90%
maximum reduction in operational workload
+35 p.p.
in CSAT vs. traditional bots
+15%
increase in conversion from customer conversations
The fastest growing companies scale customer service with Cloud Humans:
Frequently asked questions
Still in doubt?
Talk to our team and see how Cloud Humans can help with your service.
