The fastest-growing technology companies scale their customer service with Cloud Humans.

Combine an AI that resolves like a human with a helpdesk that centralizes every channel.
Use Cloud Chat or integrate with the leading tools in the market.

Chat with ClaudIA on WhatsApp

Why Cloud Humans

How ClaudIA works for technology companies

SaaS has a lot of content — and even more context.

The same question can have different answers depending on the plan, the product, or the feature the customer is using.

That’s why ClaudIA uses an advanced structure of guardrails and micro-agents that ask clarifying questions before responding, avoiding generic answers.

In most cases, the content your team already has (FAQs, help center, policies, and articles) is enough to automate a large portion of support with high accuracy.

What technology companies

have in common in customer service

What technology companies

have in common in service

After analyzing hundreds of B2B, B2C, and B2B2C companies, we identified clear operational patterns.

Reduce at least 63% of support volume

No code. No integrations.
Just by using your existing content and real past conversations.
With integrations, the number is even higher.

What AI handles

most every day

Questions from prospects and active users. The main topics are product usability, features, and billing.

Your operation becomes a content engine

We leverage the content you already have. While your team reviews conversations, the AI learns and improves resolution every day.

How technology companies structure customer service to scale

As the customer base grows, the problem isn’t a lack of people.
It’s a lack of structure to keep customers engaged with the product. This directly impacts churn, rework, and dependence on engineering. Cloud Humans was built so your support team can operate, improve, and automate the customer journey.

E-commerce

Fintech

Benefits

Healthtech

Edtech

Foodtech

HR Tech

Protech

Marketplace

The best customer support solution for SaaS companies serving e-commerce

Build an AI that answers real questions from merchants about how to use your platform—integrations, orders, billing, and setup.
Automate what consumes your team’s time and keep customers engaged with the product without depending on engineering.

Chat with ClaudIA on WhatsApp

How technology companies structure customer service to scale

E-commerce

Fintech

Benefits

Healthtech

Edtech

Foodtech

HR Tech

Protech

Marketplace

The best customer support solution for SaaS companies serving e-commerce

Chat with ClaudIA on WhatsApp

How technology companies structure customer service to scale

E-commerce

Fintech

Benefits

Healthtech

Edtech

Foodtech

HR Tech

Protech

Marketplace

The best customer support solution for SaaS companies serving e-commerce

Chat with ClaudIA on WhatsApp

How it works in practice

The implementation is 100% driven by AI experts and integration of Cloud Humans.

In just a few days, your ClaudIA is already responding to customers, with full security and supervision.

Setup: prepare your ClaudIA in 4 steps

Cloud Chat Setup

Before ClaudIA goes into action, we help you structure Cloud Chat. A modern and intuitive helpdesk tool.

Channels

centralized

Connect WhatsApp, email, chat (web and app), Instagram and Facebook channels in a single environment, with unified history and continuous operation.

Official WhatsApp

with Meta

We are official partners of Meta and handle all the integration. The use is free, with cost only for proactive messages.

Operation ready
to scale

We set up queues, SLAs, team access, and integration with back office and CRM data. Your support team operates with just one tool.

Go Live: enable AI securely

Close support at every stage:

We guide your activation from start to finish

Your team can test and stress-test the AI before launch

We monitor performance in the first days to ensure a flawless experience

You keep premium support in a private channel for your whole team

The AI from Cloud Humans can also work on your current platform.

If your operation already uses tools like HubSpot, Zendesk, Intercom, or Freshdesk, our agent can be integrated directly into them, keeping workflows, data, and teams in the same environment.

See how it works in your helpdesk

The AI from Cloud Humans can also work on your current platform.

If your operation already uses tools like HubSpot, Zendesk, Intercom, or Freshdesk, our agent can be integrated directly into them, keeping workflows, data, and teams in the same environment.

See how it works in your helpdesk

The AI from Cloud Humans can also work on your current platform.

If your operation already uses tools like HubSpot, Zendesk, Intercom, or Freshdesk, our agent can be integrated directly into them, keeping workflows, data, and teams in the same environment.

See how it works in your helpdesk

TESTIMONIALS

See what our customers say

“Claudia changed the game. Most support requests are resolved by her, with CSAT higher than our human agents.”

Victor Xavier

Head of CX

TESTIMONIALS

See what our customers say

“Claudia changed the game. Most support requests are resolved by her, with CSAT higher than our human agents.”

Victor Xavier

Head of CX

SUCCESS CASE

Watch the success story of CRMBonus

Frequently asked questions

What is Cloud Humans, after all?

We are an AI-powered customer service solution made up of two products that work together: ClaudIA, an AI agent that handles most inquiries like a human, and Cloud Chat, an omnichannel platform that centralizes WhatsApp, Instagram, chat, and email.

Does ClaudIA work with my current helpdesk system?

How long does it take to put ClaudIA into production?

What is the difference between Cloud Humans' AI and other AI solutions on the market?

What practical results do companies typically see?

Who is Cloud Humans ideal for?

How does pricing work?

What is Cloud Humans, after all?

Does ClaudIA work with my current helpdesk system?

How long does it take to put ClaudIA into production?

What is the difference between Cloud Humans' AI and other AI solutions on the market?

What practical results do companies typically see?

Who is Cloud Humans ideal for?

How does pricing work?

What is Cloud Humans, after all?

Does ClaudIA work with my current helpdesk system?

How long does it take to put ClaudIA into production?

What is the difference between Cloud Humans' AI and other AI solutions on the market?

What practical results do companies typically see?

Who is Cloud Humans ideal for?

How does pricing work?

Still in doubt?

Talk to our team and see how Cloud Humans can help with your service.

Talk to Cloud Humans

Still unsure?

Chat directly with

ClaudIA on WhatsApp

There’s no better way than trying it yourself. Send a message to ClaudIA and see how an AI agent truly understands, resolves, and interacts like a human.

Talk to Cloud Humans

WhatsApp with ClaudIA, the AI from Cloud Humans that helps with interaction on WhatsApp without the need for human assistance.

Still unsure?

Talk directly to

ClaudIA on WhatsApp

There’s no better way than trying it yourself. Send a message to ClaudIA and see how an AI agent truly understands, resolves, and interacts like a human.

Talk to Cloud Humans

Still unsure?

Talk directly to

ClaudIA on WhatsApp

There’s no better way than trying it yourself. Send a message to ClaudIA and see how an AI agent truly understands, resolves, and interacts like a human.

Talk to Cloud Humans