Pay only for tickets 100% handled by ClaudIA. Any ticket escalated to your team is free.
It's the entire conversation with the customer, from beginning to end.
The AI responds, confirms whether it helped, and ends when the customer confirms or stops responding within the defined window.
Human escalations are not billed.
08:22
100
Total AI-resolved tickets
per month
Up to 4,999
From 5,000 to 9,999
From 10,000 to 24,999
From 25,000 to 49,999
Above 50,000
Price per ticket
(applied to the full monthly volume)
$ 0.69
$ 0.65
$ 0.60
$ 0.48
$ 0.44
*Tickets involving human agents are not charged.Example:
Example: If the AI resolves 12,000 tickets in a month, all are billed at $0.60
License/user in CloudChat
$ 59/month
Billed only for users who interact with customers.
30 days (paid pilot) for testing.
(within this amount, you can combine AI tickets and licenses as you wish).
FREE LICENSES
How do CloudChat licenses work?
You only pay for users who chat with customers. Users who:
They only track tickets
They write internal notes
Access and manage reports
They are not charged and can be unlimited.
There is no minimum number of licenses.
Every month we count only those who actually served customers.
Use the official WhatsApp for free and without limits
Official Meta Partner for WhatsApp
Cloud Humans is an official Meta partner and integrates via the official WhatsApp API.
You can connect multiple numbers at no additional cost.
We charge nothing for using WhatsApp.
Customer-initiated (reactive) messages have no cost with Cloud Humans or Meta
The only cost is when your company starts proactive conversations (campaigns), paid directly to Meta
See Meta's official pricing table for proactive messages here:
