AI-powered support platform for teams at scale
AI-powered support platform for teams at scale
Combine an AI agent that resolves up to 90% of support requests with an affordable platform that centralizes all your channels. More scale, lower cost, without the complexity of legacy helpdesks.
AI support that organizes and scales your customer service.
CloudChat
Welcome
Sofia Castelar
Conversations
Carlos
I am using the paid module...
5:03 PM
They usually
I can't find where I can...
5:03 PM
2
Tatiane
I didn't understand where it is!
4:32 PM
5
Matheus
Thank you!
4:02 PM
1
Camila
Alright, I will do it here.
3:15 PM
9
Eduarda
I read somewhere that this part...
3:14 PM
Caroline
Yes, but could you show me with...
3:00 PM
Elton
I did the calculations and I believe that this is...
2:17 PM
Murilo
I contacted you earlier...
2:15 PM
Eduardo
My protocol number is 132459...
1:45 PM
Carlos
via WhatsApp
Carlos
Hello!
5:09 PM
co-pilot
Type a message
Send
AI support that organizes and scales your customer service.
The fastest growing companies scale customer service with Cloud Humans:
90%
Maximum reduction in support workload
35%
Higher CSAT compared to traditional bots
21 days
Average time to full implementation and peak accuracy
Cloud Humans was born multichannel,
Cloud Humans was born multichannel,
with WhatsApp and AI at the core
with WhatsApp and AI at the core
While legacy helpdesks were designed for tickets and hourly SLAs, we built a platform for real-time conversations—where AI resolves the right cases and routes the rest to your team.
Price
AI Intelligence
Implementation
and support
WhatsApp readiness & adaptability
Competitive and performance-based
Advanced
Fast and results-driven (via Slack)
Native and integrated from day one
Price
AI Intelligence
Implementation
and support
Implementation
and support
Ease and adaptation WhatsApp
Ease and adaptation WhatsApp
Competitive
and for result
Competitive
and for result
Advanced, native
and adapted to Portuguese
Advanced, native
and adapted to Portuguese
Quick and focused on results (on Slack or WhatsApp)
Quick and focused on results (on Slack or WhatsApp)
Native and integrated
since day one
Native and integrated
since day one
Price
AI Intelligence
Implementation
and support
Ease and adaptation WhatsApp
International Tools
Tall
Advanced,
but generic
In English, time-consuming
and unfocused on the result
Slightly adapted
Price
AI Intelligence
Implementation
and support
Ease and adaptation WhatsApp
National Tools
Competitive
Basic
In Portuguese, time-consuming
and unfocused on the result
Partially adapted
International Tools
Tall
Advanced,
but generic
Dependent on expensive consultations
Slightly adapted
National Tools
Competitive
Basic
In Portuguese, it takes time and lacks focus on the result
Partially adapted
CLAUDIA
AI Agent for Customer Support
Resolves like a human
Private
content
Understands files,
photos and audios
Systematic intelligence
Controlled
flows
Continuous training
Resolves like a human
ClaudIA uses natural language to answer all types of questions, requests, orders, and issues.
Operates across WhatsApp, chat (web and app), email, Instagram DM, and Facebook DM.
You define the tone of voice, name, and creativity level of your AI.
Answers questions and also performs lookups and actions in other systems via API/MCP
Detects when to escalate and hand off cases to a human on your team.
Works with CloudChat, Zendesk, Intercom, Freshdesk, or HubSpot.
CLAUDIA
AI Agent for Customer Support
Resolves like a human
Private
content
Understands files,
photos and audios
Systematic intelligence
Controlled
flows
Continuous training
Resolves like a human
ClaudIA uses natural language to answer all types of questions, requests, orders, and issues.
Operates across WhatsApp, chat (web and app), email, Instagram DM, and Facebook DM.
You define the tone of voice, name, and creativity level of your AI.
Answers questions and also performs lookups and actions in other systems via API/MCP
Detects when to escalate and hand off cases to a human on your team.
Works with CloudChat, Zendesk, Intercom, Freshdesk, or HubSpot.
CLAUDIA
AI Agent for Customer Support
Resolves like a human
Private
content
Understands files,
photos and audios
Systematic intelligence
Controlled
flows
Continuous training
Resolves like a human
ClaudIA uses natural language to answer all types of questions, requests, orders, and issues.
Operates across WhatsApp, chat (web and app), email, Instagram DM, and Facebook DM.
You define the tone of voice, name, and creativity level of your AI.
Answers questions and also performs lookups and actions in other systems via API/MCP
Detects when to escalate and hand off cases to a human on your team.
Works with CloudChat, Zendesk, Intercom, Freshdesk, or HubSpot.
CLOUD CHAT
Omnichannel Customer Support Platform
Omni
Chat
WhatsApp
native
Reports and
insights with AI
Native integration
with ClaudIA
Visual automations
Queue and Team Management
A truly omnichannel platform
Unlimited WhatsApp inboxes, live chat (web & app), email, and social media in one place
Easily integrate customer data with CRM and backend systems
Let your team manage support in a single tool
CLOUD CHAT
Omnichannel Customer Support Platform
Omni
Chat
WhatsApp
native
Reports and
insights with AI
Native integration
with ClaudIA
Visual automations
Queue and Team Management
A truly omnichannel platform
Unlimited WhatsApp inboxes, live chat (web & app), email, and social media in one place
Easily integrate customer data with CRM and backend systems
Let your team manage support in a single tool
CLOUD CHAT
Omnichannel Customer Support Platform
Omni
Chat
WhatsApp
native
Reports and
insights with AI
Native integration
with ClaudIA
Visual automations
Queue and Team Management
A truly omnichannel platform
Unlimited WhatsApp inboxes, live chat (web & app), email, and social media in one place
Easily integrate customer data with CRM and backend systems
Let your team manage support in a single tool
TESTIMONIALS
See what our customers say
“Claudia changed the game. Most support requests are resolved by her, with CSAT higher than our human agents.”
Victor Xavier
Head of CX
TESTIMONIALS
See what our customers say
“Claudia changed the game. Most support requests are resolved by her, with CSAT higher than our human agents.”
Victor Xavier
Head of CX
TESTIMONIALS
See what our customers say
“Claudia changed the game. Most support requests are resolved by her, with CSAT higher than our human agents.”
Victor Xavier
Head of CX
Frequently asked questions
What is Cloud Humans, after all?
We are an AI-powered customer service solution made up of two products that work together: ClaudIA, an AI agent that handles most inquiries like a human, and Cloud Chat, an omnichannel platform that centralizes WhatsApp, Instagram, chat, and email.
Does ClaudIA work with my current helpdesk system?
How long does it take to put ClaudIA into production?
What is the difference between Cloud Humans' AI and other AI solutions on the market?
What practical results do companies typically see?
Who is Cloud Humans ideal for?
How does pricing work?
What is Cloud Humans, after all?
We are an AI-powered customer service solution made up of two products that work together: ClaudIA, an AI agent that handles most inquiries like a human, and Cloud Chat, an omnichannel platform that centralizes WhatsApp, Instagram, chat, and email.
Does ClaudIA work with my current helpdesk system?
How long does it take to put ClaudIA into production?
What is the difference between Cloud Humans' AI and other AI solutions on the market?
What practical results do companies typically see?
Who is Cloud Humans ideal for?
How does pricing work?
What is Cloud Humans, after all?
We are an AI-powered customer service solution made up of two products that work together: ClaudIA, an AI agent that handles most inquiries like a human, and Cloud Chat, an omnichannel platform that centralizes WhatsApp, Instagram, chat, and email.
Does ClaudIA work with my current helpdesk system?
How long does it take to put ClaudIA into production?
What is the difference between Cloud Humans' AI and other AI solutions on the market?
What practical results do companies typically see?
Who is Cloud Humans ideal for?
How does pricing work?
Still in doubt?
Talk to our team and see how Cloud Humans can help with your service.
Still in doubt?
Talk directly to
ClaudIA on WhatsApp
There is nothing better than testing for yourself: send a message to ClaudIA and see how an AI agent really understands, solves, and interacts like a human. On the channel that your customers use the most.
Still in doubt?
Talk directly to
ClaudIA on WhatsApp
There is nothing better than testing for yourself: send a message to ClaudIA and see how an AI agent really understands, solves, and interacts like a human. On the channel that your customers use the most.
Still in doubt?
Talk directly to
ClaudIA on WhatsApp
There is nothing better than testing for yourself: send a message to ClaudIA and see how an AI agent really understands, solves, and interacts like a human. On the channel that your customers use the most.