How to work with a service outsourcing platform?
Learn what a service outsourcing platform is, requirements to choose, more outsourced services, and how to work securely.
As service outsourcing platforms are widely used to facilitate access to professionals with specific skills and to technologies that guarantee the smooth running of operations.
Previously, only facility services were outsourced, such as cleaning, reception, concierge and security. However, today, operational, administrative, and technical tasks are also sought in service outsourcing systems.
A survey conducted in 2018 by the Brazilian Institute of Geography and Statistics (IBGE) showed that 22% of professionals Formals worked by outsourcing their services.
The availability of professionals and the flexibility to include services according to business needs make outsourcing a more attractive option for companies.
Do you want to better understand what a service outsourcing platform is, the requirements that must be evaluated when hiring, the most outsourced areas, and how to use outsourced services?
Continue reading the article and check out the answers for all topics.
Have a good read!
What is a service outsourcing platform?
Service outsourcing platform is a company or website that connects businesses to specialized professionals from one or more areas of expertise.
In the market, there are platforms that offer several different service providers and also those that focus on a certain niche in the market.
In this work model, there are platforms that also manage the outsourced team, ensuring the quality and achievement of the outlined results.
In this way, companies are able to find the right suppliers to meet the demands, instead of conducting a recruitment and selection process that takes time and has a high cost.
What are the requirements of an outsourcing platform?
Before signing a contract with a service provider, it's crucial to check the requirements of a good outsourcing platform. These factors help make hiring safe. So, when looking for options, consider:
Experience in the area
A experience in the desired area It is especially important if you need to find a platform for outsourcing specific services, such as customer service, for example.
The check can be done through the official website, where companies explain how they work, disclose satisfaction data and customer testimonials. Researching other channels, such as social media and online review sites, also helps you make a safe choice.
Results and success stories
Number of clients served, satisfaction reports, and success stories show what the service outsourcing platform really is delivery to customers.
The cases contain even richer information, because they show the structure of the work and the role of the platform and its professionals in achieving the desired results.
Transparency in operations
Security on a service outsourcing platform is a determining factor for closing deals with a trustworthy company. For this, it is important that the platform is transparent in your operations.
If the processes are very bureaucratic, outsourcing can stop operations instead of optimizing the execution of tasks. Then, choose vendors that are compatible with your desired work style.
Also read: How to increase the productivity of the support team? 5 tips
What are the most outsourced services?
The most sought after services on service outsourcing platforms are:
- Customer service;
- Cleaning;
- Maintenance;
- Safety;
- Human Resources (recruitment and selection, hiring temporary labor and payroll).
The most outsourced services include facilities, but the search for operational areas, such as customer service, is also already on the list.
A service structure with people, equipment and software is expensive and, as such, an investment of this size may not be strategic.
That's where the service outsourcing platform comes in to improve the structuring of the sector, with a better cost-benefit ratio and the guarantee of quality of work.
How to work securely on a service outsourcing platform?
If the purpose of your business is to work with secure and reliable service outsourcing platforms, follow the steps below.
1. Be clear about what your company needs
Know the business needs regarding the area you need to outsource, it is essential to work safely and hire exactly what you need.
For example, if the company still has a small demand for service, it is not necessary to have a large team. Thus, the outsourced company must have a flexible work model that allows it to scale as the volume of tickets increases.
2. Define objectives that you want to achieve
Every service outsourcing has a purpose, agree? Then, talk to the team in the area to define whether the focus will be on improving results, optimizing costs, executing tasks faster, etc.
Following the example of the service area, a company can outsource the operation with the objective of improving customer satisfaction and reduce costs.
Along these lines, a qualified company will analyze current results and propose quantifiable goals, which will be accompanied by service indicators more strategic.
3. Search all available eligible options
When doing the first search for a service outsourcing platform in a specific area, several options will appear.
Use as a basis the needs to assemble a Lean list of qualified suppliers in the sector and learn more about each company and the way they work.
4. Pay attention to the contract
When choosing an outsourcing platform to work with, pay attention to the specifications about What is and what is not included in the service contract.
This ensures that all needs are covered and that the rights and duties of the two parties involved are fulfilled.
5. Analyze the results of the work
Every investment must result in objectives achieved and growth for the business, right? Then, evaluate the results delivered and whether they are above or below the determined goals. Thus, it is possible to adjust the strategy or change suppliers if necessary.
What are the advantages of outsourcing labor?
The main advantages of outsourcing involve:
- ease of finding qualified professionals;
- no need to invest resources for recruitment and selection;
- do not spend time on training to qualify the team;
- save on payments related to labor obligations.
Build the ideal customer service team
Are you looking for a customer service outsourcing platform?
A Cloud Humans helps your company to optimize service processes and those related to the customer experience so that the team provides a service humanized, fast and assertive.
To this end, we use, among other resources, technologies such as artificial intelligence (AI) that guides the division of tickets between the attendants and the ideal volume for each one. In this way, the service is initiated, on average, from 30 seconds to 1 minute.
Schedule a demo and understand how we connect your company with professionals and innovative technology to solve your tickets with speed, consistency and responses compatible with the brand's tone of voice.