8 Best Customer Service Companies to Hire
Discover the best customer service companies with humanized, multichannel service and chatbot for outsourcing.
Are you looking for a qualified business partner? You're in the right article! We have listed here the best customer service companies that should be on your radar.
The choice of supplier is the first right thing to look for when it comes to customer service outsourcing. A careful selection guarantees that your business will have a specialized and competent company acting as a partner to achieve the desired objectives.
Regardless of whether the reason is to start a service area from scratch or to restructure current work, a customer service company contributes to strategic definitions in order to offer innovative service.
Continue reading the article and check out the list of the best customer service companies, including what are the differentials that each one offers.
Have a good read!
What are the best customer service companies?
Humanized service, multichannel or with chatbot: have you thought about these support characteristics? These factors guide you in relation to the types of customer service that your company will offer.
Searching for a suitable partner is also easier when the main needs in the area are structured. By the way, do you already know what your business needs?
With all of this in mind, learn about the best customer service companies that can be good partners:
1. Cloud Humans
Opening the list of the best customer service companies, we have the Cloud Humans, a Brazilian startup founded in 2020.
The company connects businesses with professionals specialized in service and uses artificial intelligence (AI) technologies to optimize operational processes and achieve projected results.
The focus of Cloud Humans is humanized and fast service to help customers maintain a satisfaction index CSAT consistent, in addition to reducing customer experience (CX) operating costs in up to 70% with the optimizations.
The company divides the work into four stages. Check it out below!
- Submission of service-related material (target audience, knowledge base, Tone of voice, etc.) and access to the customer service tool used (if any) to analyze the Cloud Humans team and clarify doubts.
- Creation of a new optimized service flow, remembering that the customer validates all points of the strategy.
- Implementation of the new processes, without interrupting the current workflow, which takes place within two weeks after sending the materials.
- Monitoring of the operation and transfer of the results (response time, CSAT and quality control metrics) by the project leader, via the dashboard of the cloud humans system.
The team responsible for the services is made up of human professionals and their skills are enhanced by technology, including AI.
To be part of Team Cloud Humans, professionals answer questionnaires, undergo training and are evaluated to be 100% prepared for the job - only 2% Complete the process!
In addition, service responses are evaluated by an artificial intelligence tool that provides suggestions and corrections to adjust the tone of voice and the assertiveness of the answers.
To contact us, simply fill out the form available on the site and schedule a demo.
2. Teleperformance
A Teleperformance is a French company that has been operating in the Brazilian market since 1998 and specializes in multichannel customer relationships.
The high qualification of the team's professionals, the omnichannel technologies and solutions used, and the high security standards place it among the best customer service companies.
In addition to CX analysis and consulting, Teleperformance provides Digital CX, Artificial Intelligence and CX Management services. The company has more than 28,000 employees on the Cloud Campus platform, which brings together remote service professionals who work for the company.
Teleperformance's target audience is large corporations in the market with larger service demands and more complex operations. In this way, medium-sized businesses and startups are not considered so much because they do not need complex solutions as they are because of the cost of the service.
3. NeoBPO
A NeoBPO it is also one of the best customer service companies in Brazil, operating in several states, such as Paraná, São Paulo, Rio de Janeiro and Pernambuco.
The company positions itself as a CX specialist and offers services such as back office and process automation, workplace experience infrastructure, and customer experience solutions.
These solutions are recommended for companies with larger operations and with a proportionately larger budget available, which means that NeoBPO is not at the top of the list for small and medium-sized businesses.
4. Concentrix
Another name that stands out as one of the best customer service companies is Concentrix, a multinational company from the United States with operations in Brazil.
The focus is on the customer care area, where the company helps customers design the service strategy, implement tools, and execute technical support and customer interaction services.
The main point is that Concentrix does not provide services for medium or even smaller service operations, such as startups. The company works by building larger strategies, where it provides a complete job and, consequently, at a higher cost.
5. Atento
A Atento, which includes a wide range of services in its portfolio, is also on the list of the best customer service companies.
The organization provides services in the areas of sales, collections, customer care and back office, supported by tools such as: data science, digital marketing and market intelligence.
In addition to consulting in CX to adapt the customer journey, the company has a team of agents trained to create valuable connections at all points of contact.
Like previous companies, Atento's solution focuses on large companies. For this reason, it does not include medium-sized service operations and startups.
6. Pulse Solution
Following the list of best customer service companies, let's talk about Pulse Solution.
The company works with a focus on customer experience, offering the outsourcing of customer service processes. This strategy is based on humanized care, relationships, and results-oriented actions.
The services involve the various types of multichannel service (SAC, after-sales, billing, and others) and Chatbot, in addition to monitoring responses on review sites.
The service team is in-house and works remotely. If you are looking for more flexibility in the team, an even more effective solution is to choose a company that structures a team with freelance professionals. This helps to make reinforcements and adjustments faster.
7. Job Home
Another of the best customer service companies focused on structuring remote call centers is Job Home.
The company operates with a focus on the South and Southeast regions and was a pioneer in the domestic market with the home office model for call center operations.
Your team is monitored through a cloud-based system, in which leaders control all service positions and calls made.
With a strengthened digital culture, the cost of a call center is higher. This type of operation can be efficiently replaced by chat channels, which make it easier for the customer to take action and for the company to respond.
8. Home Agent
A Home Agent it is also among the best customer service companies. In the market since 2011, the company works with its own team and is 100% home office.
Among the types of customer service in the portfolio, it offers responsive and active service through text, voice, and chatbots, in addition to other tasks, such as lead conversion and sales.
The team of attendants is monitored by supervisors and managers, who also work remotely to ensure quality of service borrowed.
Companies with a smaller operation can benefit from leaner solutions for their type of operation, such as receiving calls exclusively through digital channels through text messages (chat, e-mail, WhatsApp and others).
Ready to make your choice?
The structure of a customer service area depends on the size of the company's operation. In larger organizations, processes are more detailed and complex. On the other hand, in medium-sized and local companies, which do not have a high demand, the need is different.
When evaluating the best customer service companies, consider their adaptability, especially in terms of cost-benefit, so that the proposal fits in your pocket.
With Cloud Humans, you Schedule a free demo and learn more about our work and how we can help you set up humanized support, within budget and without headaches or we will refund your money.
To this end, we use, among other resources, technologies such as artificial intelligence that guides the division of tickets between the attendants and the ideal volume for each one. In this way, the service is initiated, on average, from 30 seconds to 1 minute.
Talk to our experts who are available to present the solution and show how much it can help you achieve your business objectives.